
ZenIS develops artificial intelligence solutions from AI agents to complex systems. Solutions are individually tailored and connected to the client's internal systems (CRM, ERP, communication platforms), providing automation, data processing and decision support. Deployment is possible both on the client's infrastructure (on-premises) and in the cloud, taking into account security requirements.
The implementation of AI solutions provides an impact on the operational efficiency and customer experience of the company, covering both internal and external use scenarios. In internal processes, AI agents automate data processing, request classification, and information retrieval from various systems, reducing manual workload and allowing employees to focus on more complex tasks that require analytical thinking and decision-making. In external processes, AI agents integrated with customer communication channels provide 24/7 available, contextual, and personalized customer service, reducing response time and improving the quality of request processing.
They work as integrated digital assistants that process data from one or more business systems (CRM, ERP, communication platforms) in real time and execute defined business scenarios.
Configured for CRM, sales and service workflow automation.
An internal AI agent was developed for the client, designed to support employees in their daily work and training process.