Tilde's AI assistants automate workflows and provide reliable support to customers and employees. They can be integrated with the organization's core systems (such as customer management solutions), providing access to personalized information and allowing users to perform specific actions during the conversation.
The MI assistant significantly reduces customer support costs, as evidenced by Rīgas namu pārvaldnieks, where savings reach up to 75% per customer conversation. In the case of Getliņi Eko, up to 80% of customer queries are resolved without human involvement, freeing up employee time. The Lithuanian Employment Service provides 24/7 customer service, where 40% of requests are resolved outside of working hours.
The MI assistant acts as a full-fledged member of the customer support team, providing personalized answers about products and services, available 24/7, and providing multilingual communication in the customer's chosen channel.
Not only does it answer questions, but it also uses the organization's knowledge and system integrations to guide the customer through processes.
Unlike standard chatbots, it optimizes resources, provides consistent communication, and allows access to all necessary information in one place, while maintaining control and ensuring scalability.
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BTA Baltic Insurance Company, in collaboration with Tilde, developed Laura — a multilingual customer AI assistant designed to provide support in the field of health insurance.
“BTA Baltic Insurance Company, in collaboration with Tilde, developed Laura — a multilingual customer AI assistant designed to provide support in the field of health insurance. Laura is integrated into”
