MILA member Asya and telecommunications operator Tele2 have started a successful cooperation by implementing an AI-based customer service quality control system.
Member of the Artificial Intelligence Association of Latvia (MILA) Asya and telecommunications operator Tele2 have started a successful cooperation by introducing an AI-based customer service quality control system. This partnership serves as a vivid example of how local high-tech companies provide high added value and promote the transfer of digital innovations to the real business environment.
Using the "Pitch Patterns" system developed by Asya, Tele2 automatically analyzes call center communication, identifying customer needs and improving service quality. The technology can analyze voice tone, intonation, and speech rate in multiple languages, replacing manual resource consumption with precise, data-driven analytics. This approach not only increases work efficiency but also ensures the highest data protection standards in accordance with the requirements of the General Data Protection Regulation.
MILA, as a neutral and trusted platform for AI development in Latvia, continues to facilitate strategic dialogue between technology developers, the corporate sector, and the public administration. Such collaborations demonstrate the readiness of Latvia's AI industry to provide competitive, reliable, and scalable solutions that contribute significantly to overall societal productivity and technological growth.
